Privacy Policy

This Privacy Policy explains how Astricade ("we," "us," "our") collects, uses, and shares information when you visit our website or place an order. By using our site, you agree to the practices described here.

Information we collect

• Information you provide: your name, email address, shipping address, and order details when you make a purchase or contact us.
• Payment information: payments are processed securely by our e-commerce provider, Shopify. We never see or store your full card number.
• Information collected automatically: when you browse, we and our service providers collect device and usage data such as your IP address, browser type, pages viewed, and how you interact with the site, through cookies and similar technologies.

How we use your information

• To process, fulfill, and ship your orders, and to provide customer support.
• To send order updates and, where you've agreed, occasional updates about our products.
• To operate, secure, and improve our website.
• To measure and improve our advertising.
• To comply with our legal obligations.

Service providers we share with

We don't sell your personal information for money. We share information with trusted providers who help us run the business, including:

• Shopify — powers our store, checkout, and payment processing.
• Microsoft Clarity — helps us understand how visitors use the site (aggregated analytics and session insights) so we can improve it.
• Meta (Facebook/Instagram) — we use the Meta Pixel and Conversions API to measure and improve our advertising. This may involve sharing limited information (such as a hashed email or events like a purchase) with Meta.

Under some U.S. state privacy laws, sharing information with advertising partners may be considered a "sale" or "sharing." You can opt out at any time (see "Your choices and rights" below).

Cookies and tracking

We use cookies and similar technologies to keep the site working, remember your cart, understand usage, and support advertising. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

Your choices and rights

Depending on where you live (including California and other U.S. states with privacy laws), you may have the right to:

• Access the personal information we hold about you;
• Request that we correct or delete it;
• Opt out of the "sale" or "sharing" of your information for targeted advertising.

To exercise any of these rights, email us at hello@astricade.com. We won't discriminate against you for exercising your rights.

Data retention

We keep personal information for as long as needed to fulfill orders, provide support, and meet legal, accounting, and reporting requirements, then delete or anonymize it.

Children's privacy

Our site is intended for adults and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we'll delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date above reflects the latest version, and changes take effect when posted.

Contact us

Questions about your privacy? Email us at hello@astricade.com.